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Writer's pictureAbisai Hernandez

10 IT Terms Every Small Business Owner Should Know (No Jargon!)

Updated: 18 hours ago

If you're a small business owner with little to no IT experience, the world of technology can feel overwhelming. Don’t worry—we’ve put together a simple list of IT terms every small business owner should know. This glossary is designed to help you grasp the basics and make informed decisions to protect and grow your business.


1. Firewall

An icon of firewall security showing a brick wall and a flame, representing defense against cyber threats.
A firewall acts as a protective barrier for your business network

A firewall acts as a protective barrier for your business network. This device or software filters traffic between your internal network and the outside world, blocking unauthorized access. Having a properly configured firewall is crucial for safeguarding sensitive business information.

Firewalls can also be set up to allow only certain types of traffic, ensuring essential operations are not interrupted. This is especially helpful if you handle online transactions or store sensitive data.




2. Cloud Computing

Cloud computing refers to using online services to store data or run applications. Instead of relying on local servers, you can access your information from anywhere with an internet connection. This approach is ideal for small businesses that need flexibility.


The cloud also makes collaboration easier. For example, your employees can work on the same document in real-time, boosting productivity and reducing errors.



Two computers connected to a cloud server, symbolizing data networking. The image has a simple design with green and blue colors.
Cloud computing refers to using online services to store data or run applications.


3. Malware

Malware is a broad term for any harmful software, such as viruses, trojans, or ransomware. These programs can steal information, damage systems, or lock files until you pay a ransom. A good antivirus program helps prevent malware infections.


Additionally, educating your employees on how to spot suspicious links or unusual emails can be an extra layer of defense against malware.



Computer monitor with a purple bug icon on a green screen. Lightning bolts on sides suggest an error or software glitch. No text.
Malware is a broad term for any harmful software, such as viruses, trojans, or ransomware.


Laptop with a blue shield and checkmark on screen, globe in the background. Represents internet security or online protection using a VPN
A VPN, or Virtual Private Network, is a tool that protects the information you send and receive online.

4. VPN (Virtual Private Network)

A VPN, or Virtual Private Network, is a tool that protects the information you send and receive online. By using a VPN, you can work from cafes or airports with an extra layer of security to prevent others from intercepting your data.


If you have remote employees, a VPN ensures they can securely access internal systems, which is especially important for maintaining data confidentiality.




Blue Wi-Fi signal icon with an orange speedometer needle and arrows indicating speed or connectivity. Background is plain white.
Bandwidth measures how much information can travel through your network at a given time.

5. Bandwidth

Bandwidth measures how much information can travel through your network at a given time. If you’re experiencing slow connections, you may need more bandwidth, especially if you regularly hold video calls or transfer large files.


It’s a good idea to periodically review your bandwidth needs, as your growing business may require greater capacity to stay efficient.





6. Encryption

Encryption transforms your information into a code that can only be deciphered with a special key. This is vital for protecting sensitive data like financial information or passwords.


From emails to online transactions, implementing encryption ensures your business complies with privacy regulations and maintains customer trust.

Blue shield with a lock symbol over binary code background. Represents cybersecurity and data protection. Serene tech mood.
Encryption transforms your information into a code that can only be deciphered with a special key.


7. Phishing

Phishing is an attempt to trick you into sharing sensitive information, like passwords or bank details, through fake emails or websites. Learning to recognize these attempts can save your business from major issues.


A helpful tip is to always verify the sender’s address and avoid clicking links in unsolicited emails. Security tools can also help filter out these messages before they reach your inbox.

Computer with a phishing hook grabbing ID card on screen. Red fingerprint icon, blue background. Symbolizes phishing.
Phishing is an attempt to trick you into sharing sensitive information

8. Patch Management

Patch management involves regularly updating your business software to fix security flaws and bugs. Ignoring these updates can leave you vulnerable to attacks.


Automating updates whenever possible ensures you stay protected without interrupting daily operations.



Computer screen with a blue gear, red arrows, and a progress bar. Blue background gives a tech setting, suggesting an update process.
Patch management involves regularly updating your business software to fix security flaws and bugs.



Laptop and smartphone display password fields with lock icons, against a gray background. Represents secure login or data protection.
Two-factor authentication (2FA) adds an extra layer of security by requiring something additional besides your password

9. Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security by requiring something additional besides your password, such as a code sent to your phone. This drastically reduces the risk of someone accessing your accounts.


Many platforms offer 2FA as a free option. Setting it up takes just a few minutes and can save you major headaches down the road.





10. Backup and Disaster Recovery

Backup is the process of saving copies of your data, and disaster recovery ensures you can access that data in case of technical failures or cyberattacks. Implementing these measures is key to keeping your business operational.


Using automated backup solutions ensures your data is always protected without manual intervention.



Computer screen displaying two databases with green arrows indicating data synchronization. Light blue background.
Backup is the process of saving copies of your data, and disaster recovery ensures you can access that data in case of technical failures or cyberattacks.


Understanding these IT terms every small business owner should know will not only help you protect your company but also make the most of technological opportunities. If you’re looking for a reliable partner to guide you on this journey, reach out to Cloudigan. With us, your business will be more secure and ready for any digital challenge. Let’s talk and take your business to the next level!



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